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Digital Transformation

  • Digital Transformation integrates digital tech into every part of business.

Overview of digital transformation​

  • Which of the following are components of digital transformation? Select all that apply.
    • The process of using technology to fundamentally redesign how businesses operate and deliver value
    • Integrating AI and automation to improve efficiency and decision-making
    • Involving software developers to create innovative tools and systems

The 4 domains of digital transformation​

  • Technology
  • Data
  • Process
  • Change Management

Which of the following domains focuses on ensuring employees are prepared, equipped, and motivated to adopt new tools and processes in digital transformation?

  • Change Management

Technology in digital transformation​

  • Which technology is often referred to as the "invisible foundation" that enables businesses to scale operations, improve efficiency, and facilitate seamless team collaboration?
    • Cloud Computing

AI in customer relationship (CRM)​

  • Which of the following are future trends in AI-driven CRM systems? Select all that apply.
    • Predictive engagement, anticipating customer needs before they arise
    • Seamlessly connecting customer interactions across multiple platforms
    • Hyper-personalized marketing campaigns that adapt in real-time

Ethical and regulatory compliance​

  • Which of the following are critical strategies for ensuring ethical AI deployment? Select all that apply.
    • Ensuring AI systems are transparent and explainable in their decision-making processes
    • Regularly auditing AI systems for biases and inaccuracies
    • Using diverse and inclusive datasets for training AI models